Frequently Asked Questions
We are a luxury, niche perfume brand, with an online store, offering Gender Neutral fragrances, created by the world renowned perfumers.
What is a niche perfume?
Niche perfume means artistic, artisan, indie perfumery. These fragrances tell a story, an artisanal work of art as well as an experience. They are an alternative to mainstream fragrances and are characterised for using rare, higher quality ingredients and a higher concentration of fragrance oil. The Perfumer plays an important role and the final distribution is very selective and limited.
When should I receive my order?
We endeavour to process all orders as soon as possible. Once an order passes all security checks, your order will be dispatched within 24 hours of being placed. Please refer to Delivery & Returns page for more detail.
What happens if I haven’t received my order?
If you believe an item is missing or lost in the post, we cannot resend it or offer a refund until 15 working days (10 working days for next day delivered items) after the date of dispatch. If you have an item which you believe is lost and today's date is more than 15 working days after dispatch, please email email@example.com stating your order number, email address and full name. Your query will be investigated with the courier and you will need to fill out a form. We will offer re-delivery or a refund after the courier investigation is complete.
How do I organise a refund or exchange my order?
To arrange a refund or to exchange your order, please reach out to our customer service team via the following email firstname.lastname@example.org.
My order is damaged - what do I need to do?
Please contact our Customer Services team within 24 hours of receipt of your parcel. Please do not throw the packaging away as you may be asked to return it or take photographs of the damaged parcel/contents.
Do you ship abroad?
For the moment we only ship within the UK. However, in the future we will open to more markets, therefore we will be shipping to more countries going forward. This will be communicated in due time, so please bear with us.
How can I update my account details?
What payment methods can I use?
Currently we accept Mastercard, Visa, American Express, Apple Pay, Pay Pal, Shop Pay and Google Pay.