Delivery & Returns
All orders will be sent out via Royal Mail and require a signature on delivery.
Royal Mail Standard Delivery – Tracked 48
|Chapter 100ml Bottle||Free|
|Standard delivery outside of subscription||£3.99 - Free over £70|
Royal Mail Next Day Delivery – Tracked 24
|Chapter 100ml Bottle||£3.99|
Order via Royal Mail Next Day Delivery Tracked 24 before 8pm Monday to Friday to receive the next day, Monday to Saturday.
Please note the Royal Mail Tracked 24 to the British Highlands, Islands and Northern Ireland has a delivery estimate of 8 working days and cannot be delivered on Saturdays or Sundays.
Excludes AB31, AB33-38, AB44-56 & IV30-32 area postcodes only. Scottish Highlands includes postcodes: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26, PH30, PH31-41, PH49-50, AB36-38, AB55-56 and all IV postcodes. Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
Subject to Royal Mail Tracked 24 and Tracked 48 service terms and conditions. We currently only ship to the UK.
Delivery and Coronavirus
Both customer and employee health and safety is of primary importance to us, and in light of recent events, our delivery partners have had to make temporary changes to their delivery services. We use Royal Mail as our delivery partners and further details and updates can be viewed below.
In order to protect both our people and customers as much as possible, Royal Mail will not be handing over their hand-held devices to customers to capture signatures. Postmen and women will instead log the name of the person accepting the item. This will apply to all deliveries that require a signature. Additionally, for all customers (including those who are self-isolating) where they need to deliver any parcel that won’t fit through the letterbox, they will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside. For more information from Royal Mail on their deliveries, please check their website here: royalmail.com/coronavirus.
To make a refund or request an exchange, please email our customer service team via email at firstname.lastname@example.org.
Please note, we offer free returns only on damaged, faulty or incorrectly sent items. We are unable to accept returns of items that are not sent in their original packaging, so please keep this safe.